Terms, privacy & billing

The Pakistan Biotechnology Gateway ("Gateway", "we") is a B2B marketplace operated by Syntax of Life. It connects research customers (universities, institutes, hospitals, companies) with verified laboratories and suppliers. Syntax is a commercial intermediary: we are not a party to the scientific or commercial agreements between customers and partners, and we do not perform, interpret, or guarantee laboratory work.

You must provide accurate registration information and keep credentials confidential. Accounts are personal to the registrant; partner organisations (labs, suppliers) are responsible for the activity of users they authorise. We may suspend accounts that violate these terms, provide false verification information, or misuse the platform.

Partner plans (Basic, Pro, Custom) are billed in advance on a monthly cycle at the published rate. Each billing period generates an invoice in your portal under Billing. Subscriptions activate only after payment is confirmed — either automatically by our payment partner or manually by Syntax after verifying your bank/wallet transfer.

Grace period: if a renewal payment is not confirmed by the expiry date, paid features remain available for a short grace period, after which the subscription lapses to read-only access until payment is received. We will notify you by email and in-app before and during this period.

Refunds: subscription fees are non-refundable except where required by applicable law or where a billing error occurred on our side. Marketplace project payments and milestone invoices are governed by the agreement between customer and partner.

Taxes: prices are exclusive of applicable sales tax/GST. Where required, tax invoices will state the applicable levy.

Quotes, awards, milestones and invoices exchanged between customers and partners form a contract between those parties. Syntax may charge a platform service fee as disclosed at the time of award. Payment confirmations recorded by either party are statements of fact; disputes over deliverables, quality, or payment are resolved between the parties, with our complaints process available as a first step.

Do not upload unlawful, infringing, or unsafe materials; do not misrepresent capabilities or verification status; do not attempt to circumvent sealed-bid quote confidentiality or access controls. We may remove content and suspend accounts that breach these rules.

We collect account, profile, transaction, and usage data needed to operate the marketplace, verify partners, process billing, and improve the service. Data is stored on secure cloud infrastructure (Neon Postgres / S3-compatible storage). We do not sell personal data. Files you upload (results, attachments, receipts) are access-controlled per project and retained per our data policy. You may request account data export or deletion by contacting us — subject to legal retention obligations for financial records.

The Gateway is provided "as is". To the maximum extent permitted by law, Syntax is not liable for the scientific validity, safety, or regulatory compliance of work performed by partner laboratories, nor for indirect or consequential damages arising from marketplace transactions. Nothing in these terms excludes liability that cannot be excluded by law.

We may update these terms with notice posted on this page. Questions about billing, invoices, or these terms: contact us via the contact page.